Frequently Asked Questions
This is a short list of our most frequently asked questions for
OctaStream internet tv box. For more question and answers
you are looking for, or if you need any other support, please
email us of start a live chat for further assistance. We’re looking forward to get an interesting business dialogue with you.
Q1: What are the internet speed requirements?
A1: Our minimum recommended internet speed requirement for
operation is 8mbps, however, as an internet streaming device
the faster your speedthe more enjoyable your experience.
Q2: What countries does OctaStream work?
A2: OctaStream works almost anywhere in the world if you
have a high-speed internet connection. You can bring it
for traveling use.
Q3: Is a VPN required?
A3: VPN services or IP unblocking services are not required
to operate OctaStream.
Q4: Do you have MOQ order quantity?
A4: We have no MOQ qty requests, you can order any
qty you want. The qty is bigger, the price is lower.
Q5: Do you have a return policy?
A5: Yes, if your device is defective and you are within your
1 year warranty period, we will either repair or
replace your unit free of charge.
Q6: How long I can get the box after payment?
A6: After payment, you can get your box within 3-4 days.
If you buy from local official dealers, it would be faster.
Q7: Do you provide support?
A7: OctaStream is dedicated to providing ongoing, after sales
support and technical support. Our valued customers will
receive email response within 24 hours.
Q8: How often are the updates?
A8: OctaStream software engineers will generally
release a new update periodly.
Q9: What's shipment way you can offer?
A9: We can ship goods by express (DHL, UPS, Fedex, TNT),
by air or by sea.
Q10: What payment method you accept?
A10: We accept TT, Paypal, Western Union payment method.